Further information on the organization of events regarding the coronavirus could be found here.

Help and Contact

Our FAQ section is here to help you answer the most frequent questions.

Frequently Asked Questions

When and how do I receive my tickets?
I haven't received my tickets. What should I do?
What payment options are available?
What is the card security number on my credit card, and where can I find it?
Why should I enter my telephone number?
What information will I find in the basket?
How many tickets can I book at once in the online shop?
How secure is a booking via the online shop?


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Information about the processing of personal data can be found in our privacy policy.

Customer Service

If you have questions about the order and the payment

You can contact our customer service for questions about the order and the payment by phone under
+49 (0)40 - 555 558 826 (Local rate)

Mon-Fri 9:00 a.m. to 4:30 p.m.