Current information about the event in the context of the Coronavirus

Due to the current situation related to the coronavirus (COVID-19), unfortunately a large number of events cannot be held. If an event has been cancelled or postponed, the organiser will decide whether to refund or keep the tickets valid. As soon as we have the necessary information about your booked event, we will contact you by e-mail.

We thank you for your patience and understanding.

Help and Contact

Our FAQ section is here to help you answer the most frequent questions.

Frequently Asked Questions

When and how do I get my tickets?
I haven't received my tickets yet. What can I do?
What payment options can I use?
What's the maximum number of tickets I can book in the online shop?
How secure is booking via the online shop?
What happens if the event is cancelled?
I have a comment/complaint about an event I have attended.
How do I reach Customer Services?


We are happy to answer your enquiry as soon as possible directly, please complete the following form.
Information about the processing of personal data can be found in our privacy policy.

Customer Service

If you have questions about the order and the payment

You can contact our customer service for questions about the order and the payment by phone under
0900 606 012
1.19 CHF/min.
Monday - Friday 08h00 - 17h00