General terms and conditions
Terms and Conditions of saleTerms and conditions of sale were last updated August 2017, and is valid for all purchases made on or after this date. The sale of products on this site is undertaken by Eventim Sverige AB (”Eventim”), Åvägen 24, 41251 Gothenburg, Business Registration number: 556805-2913. You can contact Eventim on email: firstname.lastname@example.org or on tel.: +46-812162629.
Conclusion of agreement
The agreement only takes binding effect for the organizer and the ticket holder (“you”) when Eventim has registered and received your payment, and received a confirmation email.
NOTE: Eventim is only distributer of the tickets on behalf of the organizer. Eventim itself does not act as organizer or promoter for the event offered. These events are solely conducted by the respective promoter. Subsequently, this means that the organizer is your contracting party and thus the organizer - and not Eventim – who is responsible for complying with the agreement. Any matters concerning compliance with the agreement is to be clarified with the organizer. The name of the organizer appears from the event description.
The purchase agreement is subject to the general rules of Swedish law, unless other rules regarding consumer protection are applicable in the country of your residence.
Purchase of ticket
In order to make your purchase at Eventim´s platform, you must do the following:
- Search and find ticket(s).
- Add to basket
- Log in if you are already a customer. If you are not already a customer, you can easily create your account.
- Accept the terms and conditions
- Select method of payment.
- Check whether all details are correct.
- Approve purchase.
Your order confirmation will now appear on your screen, and within a few minutes, you will receive your order confirmation by email.
All prices are inclusive of any applicable taxes and ticket fee but exclusive of any delivery fee or other fee. The costs will appear separately before the payment is completed, and be a part of the total amount in the purchase process.
You can pay for your tickets by MasterCard and VISA. All communication between you and Eventim is encrypted.
Payments are processed by our partners KPS Payment GmbH & Co. KG, Contrescarpe 75 A, 28195 Bremen, Germany, which is Eventim Sverige AB´s associated company and Netaxept.
Credit card fee will not be refunded in case of cancellation.
Ticket fee and costs of administration
You always pay a ticket fee in addition to the ticket price. The ticket fee amounts to 6 % of ticket price (max 300 SEK).
All prices include VAT and taxes.
The ticket with the printed barcode is your access card to a specific event. The ticket is only valid if the barcode has been activated. I.e., tickets, which have been cancelled at Eventim because of loss, etc., are not valid access cards. The barcode will only be accepted once. This means that the ticket cannot be copied or otherwise attempted used more than once.
If you are prevented from participating in an event, you are free to give your ticket to a friend. However, there may be some events where ID is demanded at the entrance, but if so, this will appear clearly from the website and from the ticket.
It is not permitted to transfer purchased tickets for commercial or other business purposes, such as:
- Use of tickets as prizes in competitions or similar, without having obtained prior approval from the concert organizer as well as the artist
- Transfer of tickets where such transfer is made as a bonus for other services, e.g. sale of travel, restaurant visit, hotel stay and similar, without having obtained prior approval from the concert organizer as well as the artist.
- All professional business sale or other transfer of tickets, irrespective of the price.
If the ticket is used or transferred for commercial purposes, Eventim shall cancel the ticket. Eventim have the rights to invoice all costs related to the cancellation as a consequence of misuse, with a minimum of SEK 500.00 per ticket.
If the ticket is lost before the event, Eventim is able to issue a new ticket for you.
The fee for reprint of a lost ticket is SEK 60.00 of service charge.
When the reprint has been completed, it is not possible to regret the reprint as the original tickets have been cancelled.
Eventim does not change tickets, neither within price categories, different seats, nor date.
An event has been cancelled if the event is not performed at all. Changes to the repertoire, the date, partial performance of the event, etc. are accordingly not considered cancellation, and the money will normally not be refunded. However, read the information about the event.
Purchased tickets will only be refunded in the event of cancellation. The individual organizer is your contracting party and thus liable to refund the ticket price in case of cancellation. Eventim will carry out the refund on behalf of and on request by the organizer. The repayment will be transferred to the card used when purchasing the tickets.
As distributor, Eventim is not liable for your losses arising from the organizer´s suspension of payments, bankruptcy, cancellation of event or due to other defects regarding the event. Consequently, you waive any right to make claim against Eventim.
NB! Charged ticket fees, other fees, cancellation insurances as well as any delivery costs paid when purchasing the ticket, will not be refunded in case of cancellation/relocation.
There is no right to revoke tickets purchased at Eventim.
EVENTIM ASSUMES NO LIABILITY AGAINST YOU, EXECPT THE ABOVE SECTIONS AND REQUIRED REGULATIONS. EVENTIM SVERIGE AB ASSUMES UNDER NO CIRCUMSTANCES LIABILITY FOR INDIRECT LOSS OR CONSEQUENTIAL DAMAGE, INCLUDING LOSS OR DAMAGE OF DATA.
EVENTIM´S RESPONSEBILITY FOR DAMAGES TO PERSONS AND OBJECTS, ETC. IS LIMITED TO CIRCUMSTANCES RELATED TO GROSS NEGLIENCE CAUSED BY EVENTIM SVERIGE AB AND LIABILITY IN ACCORDANCE TO THE REQUIRED GENERAL COMPENSATION RULES.
Eventim register and use personal data in accordance to our Cookies- and Personal Data
Any type of complaint relating to the event is to be addressed to the organizer, as this is your contracting party However, if you are unsatisfied with anything in connection with your purchase of tickets, please contact Eventim's Customer Service at email@example.com or by phone +46-812162629.
Should you not find a solution with the organizer, you can make a complaint to The Consumer Complaints Board ( Konsumentverket), Konsumentverket, Box 48, 651 02 Karlstad, Sweden, if the requirements are met. The complaint to the Consumer Complaints Board can be made via http://www.konsumentverket.se/kontakt-och-vagledning/ When submitting the complaint, you need to state the organizer´s email address.
Furthermore, you can use the European Commission´s online Dispute Resolution in order to make a complaint. This is in particular relevant if you are living in another EU country. The complaint is to be submitted via: http://ec.europa.eu/odr. When submitting the complaint, you need to state the organizer´s email address.
Eventim reserves the right to cancel issued tickets against refunding the ticket price and ticket fees.
Eventim makes reservations for errors in details about prices and for sold-out events.
Eventim is solely liable to the ticket buyer's potential direct loss if such liability exists within the general rules of Swedish law. The liability of Eventim in such events is limited to the ticket fee.