Billetlugen´s terms of use and security

For further general information about cookies and how we register and use personal data, please read our section about cookies and privacy policy.


Billetlugen applies technological and organizational security measures to protect the data we have access to against misuse, loss or manipulation. From the moment that we receive the information, you can trust that that we govern the information with confidentiality and security in accordance with the regulations hereof. 

We seek to protect the information to the extent possible but unauthorized persons may access the secured data when information is sent and stored electronically. Therefore, we cannot guarantee complete security of the given information.


In order to buy tickets via Billetlugen, you must register as a user and provide your name, address, and credit card. The information is used to complete the transaction. If there are problems with a purchase, if, for instance, there is a cancellation or the like, the information will be used to contact you.

In addition to the personal data mentioned in our cookie and privacy policy, information about purchases is stored to the extent Billetlugen A/S is obligated to do so, according to the applicable law, including the Danish Bookkeeping Act.

Additionally, to our cookie and privacy policy, we can use your personal data to contact you regarding information about events that may be of your interest to receive news. Should your personal data be used in connection with marketing related matters, this will always be conducted in accordance to regulations in force, including the Danish marketing law. 

For further information, please read our Cookie and Privacy Policy.


The website contains several links. Please note that Billetlugen is not liable to the administration and processing of the personal data on certain linked sites. Accordingly, we encourage all users to note when they leave our site and always read the relevant sites' policies for processing of personal data. The guidelines described here and in our Cookie and Privacy Policy are only applicable to the processing of personal data on

Cookies and privacy policy

At Billetlugen we wish to give you a good and personalized user experience. In order to do so, we use cookies to store relevant data on your computer and thus store your settings for the purpose of improving your personal user experience.

When you visit our website, we compile several information about you, your computer and track your browsing behavior on our website. In this present documentation, you can read further information about “Cookie and Privacy Policy”, regarding the information we collect, how we process the information, use the information, who can access the data, and finally who you can contact, with regards to the collected information.

When visiting and using our website, you accept our “Cookie- and Privacy Policy” and that we can make use of your personal information in accordance to our “Cookie- and Privacy Policy”.

What are cookies?

Cookies are small text files containing data, which a website can store on your device and later read, when visiting the website again. The cookies are stored in your browser and when visiting the site again, they are recognized by the website, which allow to send personalized information to your browser and provide an improved personal user experience of our website. Cookies may contain text, numbers or dates but will not store personal information. 

What do we use cookies for?

We use cookies for the following:

The application of cookies allows us to adapt the content of our website as well as adjusting and setting up contents and services in order to meet our users’ interests and wishes.

How do I avoid or delete cookies?

Should you not wish to accept cookies, you can block all cookies, delete existing cookies from your computer or be notified before a cookie is stored. You can read further information on how to avoid or delete cookies by clicking this link:

Specifically, for Google Analytics: You can disable cookies from Google Analytics here:

For how long do we store cookies?

The cookies that we download to your device are stored for various number of months, depending on the purpose of the cookie in question. Every time you visit our website, the storage period for the various cookies is prolonged, and they are automatically removed from your device once they expire. Depending on the purpose of the cookies applied, the cookies will not be stored for more than 24 months after the last time you visited our website.

Users under the age of 13

If you are under 13 years of age, it is required that a parent or guardian register his or her email address in order to authorize your registration.

As a parent or guardian of a person under 13 years of age, and from whom we have collected personal data, you have the rights to review and delete such personal data and block further collection or use of personal data. Should you wish to enforce this, please write to us on

How we handle personal data:

Personal data are information tracing your personal activities. When visiting our website, we collect and handle various information about you, which e.g. could be ordinary access to our website or if you purchase tickets on our website. 

We collect and handle, normally, the following type of information: A unique ID and technical information from your computer, tablet or cell phone, your IP number, geographical position and the pages you visit (interests). The information, to the extent you state, we collect as follows: Name, telephone number, email address and methods of payment. Normally, that would be in the case of creating an account or when purchasing tickets. 

The information is used when purchasing tickets as well as to identifying you, and finally providing and optimizing our services and content. 

Your personal data will be stored in the period necessary to meet the objectives mentioned in the present Cookie- and Privacy Policy. Subsequently, the period of storage will always depend on the nature of information and the reasons for storing the information. Should you need further information, please read the section above about “Our partners´ cookies”.

We have implemented the necessary technical and organizational measurements to ensure that your information, accidentally or illegally, is not deleted, published, lost, reduced or to the knowledge of unauthorized persons, misused or otherwise against the regulations.

You have the right to be informed about the personal data we handle. Furthermore, you can, at all times, take exception to the information handled about you. Moreover, you can revoke your acceptance of us handling your information. Should your personal information about you be incorrect, you have the right to get the information corrected or deleted. In such case, you can contact Should you have complaints about how we handle your personal data, please contact the Danish Data Protection Agency.

Contact information:

For further information on our website, the use of cookies and handling of personal data, please contact:

Billetlugen A/S
Mosedalvej 14
DK-2500 Valby
Telephone: +45 88 30 30 22 (Mon-Thu 13:00 to 17:00, Fri 13:00 to 15:30)

For further information, please read Billetlugen´s Terms of use and security.

Date: 05-09-2017