Privacy Policy

  1. CTS EVENTIM AG & Co. KGaA and Kirchengemeinde St. Pankratius, Organistenweg 7, 21129 Hamburg decide jointly on how and for what purposes data shall be collected and used in connection with this online ticket shop, as described below, and therefore act, with regard to said data collection and data use, as jointly responsible bodies within the meaning of the data protection regulations (collectively referred to hereinafter as ‘jointly responsible bodies’), ), unless stated differently in the following. To that extent, the jointly responsible bodies also bear joint responsibility for ensuring compliance with data protection regulations.

    This Privacy Policy is solely applicable to the personal data of those using this ticket shop, and to how said data are handled. Data collection and data use on other platforms (e.g. is governed exclusively by the privacy policies that can be accessed there.

  2. As a basic principle, the User may visit the ticket shop without any personal details being collected. However, use of the full range of functions provided by the ticket shop is not possible until the User has registered. This requires the User to provide his or her name, address, telephone number and email address. The jointly responsible bodies process the User’s personal details in compliance with the data protection provisions applicable to the agreements concluded. This does not include ‘personal usage data’ (e.g. cookie data, website analysis), in respect of which CTS EVENTIM is the sole responsible body. The data are automatically collected, processed and used by them to the extent that is necessary to establish, design or amend the contractual relationships. CTS EVENTIM AG & Co. KGaA uses the telephone number to contact you by phone should problems relating to payment arise (e.g. delayed payment to CTS EVENTIM AG & Co. KGaA, chargebacks, incorrect bank details). The jointly responsible bodies have the right to communicate these data to third parties that they commission to implement the agreements, should this be necessary to fulfil the agreements concluded. The jointly responsible bodies do not otherwise disclose the User’s data to third parties unless the User has given his or her express consent thereto. The User may revoke his or her consent at any time, without reasons having to be given. CTS EVENTIM AG & Co. KGaA receives the User’s revocation of consent as a central point of contact on behalf of the jointly responsible bodies, even if the revocation of consent relates to the handling of data by the particular body with shared responsibility.

    Shortly before the event for which the User has purchased a ticket, CTS EVENTIM AG & Co. KGaA will send the User further information about the event (e.g. routes to the venue, parking options), by email where relevant. After the respective event, CTS EVENTIM AG & Co. KGaA will ask the User by email to rate the event; participation in such a survey is voluntary, of course. In other to provide these services, the information referred to in 1 above is processed.

    The information received when the ticket is purchased is used by the jointly responsible bodies to send Newsletters to the User and to inform the User in future when events identical or similar to the one for which the User purchased a ticket are held, provided that the User has not objected thereto. If the User so desires, CTS EVENTIM AG & Co. KGaA will notify him or her by email as soon as there are new dates for the favourite artists and events selected by the User. Note: The User may refuse consent at any time to his or her data being used for these purposes by the jointly responsible bodies, e.g. in writing or by email to No costs other than the basic rate for transmission are incurred thereby. Users who have actively registered for the Newsletter can deregister from the Newsletter at any time in any of the aforementioned ways. The CTS EVENTIM AG & Co. KGaA receives the User’s revocation of consent as a central point of contact, even if the revocation of consent relates to the handling of data by the particular body with shared responsibility.

  3. The User may examine and change the data stored for use by the jointly responsible bodies at any time, by logging into his or her user account. If the User’s data are to be deleted for ever, it suffices if the User sends a request to that effect. CTS EVENTIM AG & Co. KGaA receives the User’s request in its capacity as central point of contact on behalf of the jointly responsible bodies. Attention is drawn to the fact that, in some circumstances, statutory or contractual archiving requirements do not allow certain personal data to be deleted until after a specific period has elapsed. In that case, the data in question are blocked from use until they are finally deleted.

  4. ‘Cookies’ are used to help make the ticket shop and its functions as pleasant to use as possible. Cookies are small text files that are stored on the User’s hard disk. They are used for the ‘shopping basket’ function and to generate statistics about how the ticket shop is used, in order to improve the website functions continuously for the benefit of the Users. The jointly responsible bodies do not deploy any technologies that link information obtained from cookies with user data, in order to establish the User’s identity. The ticket shop may also be used without cookies, but that may cause the ticket shop to run with limited functionality. Web browsers can be set to accept or reject cookies in general, or in specific cases.

  5. The ‘Piwik’ web analytics service is used in the ticket shop. Piwik uses cookies (in this regard also, see para. 4 above). The usage information generated by the respective cookie (including the shortened IP address of the user) is sent to servers of CTS EVENTIM AG & Co. KGaA and stored for usage analysis purposes in order to optimise the website. The IP address of the User is immediately anonymised in the process. The User has the option at all times to withdraw consent, by a mouse click as described below, to the storage and analysis of these data. In such a case, an ‘Opt-Out cookie’ is stored in the User’s browser, with the result that no usage information whatsoever is collected by Piwik. Please note: if cookies are deleted, the Opt-Out cookie is deleted as well, and may have to be re-activated.

  6. Your IP address is used if this is necessary for technical reasons in order to provide the website. Also your IP address is stored for security reasons for a maximum of seven working days, in order to ensure the stability and the operational reliability of the IT systems deployed and to prevent or take action against any misuse of those systems.

  7. The ticket shop website may contain links to the web pages of other providers. The jointly responsible bodies have no control over such websites, so the User is recommended to check them for any privacy policy information. The jointly responsible bodies do not accept any responsibility for the content of linked pages.

Date: 22.07.2015