Due to the current situation related to the coronavirus, events are prohibited until somewhen in April 2020 due to official orders.

The promoters are working with high pressure on alternative dates for canceled events. In most cases, the event can be postponed to a new date. We will inform you about this immediately. In this case, your tickets will remain valid.

Please note: we will contact you as soon as we have the necessary information from the promoter. Please wait for emails from our customer service and do not make individual inquiries.

We support the promoters' commitment to maintain the cultural offer in Germany and would like to ask you to be patient until we can provide you with new information. Please keep in mind that the promoters have to coordinate alternative dates with artists, event venues and many other participants.

Help and Contact

Our FAQ section is here to help you answer the most frequent questions.

Frequently Asked Questions

When and how do I receive my tickets?
I haven't received my tickets. What should I do?
What payment options are available?
What is the card security number on my credit card, and where can I find it?
Why should I enter my telephone number?
What information will I find in the basket?
How many tickets can I book at once in the online shop?
How secure is a booking via the online shop?


We are happy to answer your enquiry as soon as possible directly, please complete the following form.
Information about the processing of personal data can be found in our privacy policy.

Customer Service

If you have questions about the order and the payment

You can contact our customer service for questions about the order and the payment by phone under
+49 (0)40 - 555 558 826 (Local rate)

Mon-Fri 8:00 a.m. to 6:00 p.m.