Help and Contact
Our FAQ section is here to help you answer the most frequent questions.
Frequently Asked Questions
When and how do I receive my tickets?
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I haven't received my tickets. What should I do?
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What payment options are available?
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What is the card security number on my credit card, and where can I find it?
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Why should I enter my telephone number?
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What information will I find in the basket?
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How many tickets can I book at once in the online shop?
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How secure is a booking via the online shop?
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Contact
We are happy to answer your enquiry as soon as possible directly, please complete the following form.
Customer Service
If you have questions about the order and the payment
You can contact our customer service for questions about the order and the payment by phone under
+49 (0)1806 - 99 11 70
€ 0.20 /call incl. VAT from German landlines, max. € 0.60 /call incl. VAT from German mobile networks
Mon-Fri 8:00 a.m. to 6:00 p.m., Sat-Sun 10:00 a.m. to 3:00 p.m.
Mon-Fri 8:00 a.m. to 6:00 p.m., Sat-Sun 10:00 a.m. to 3:00 p.m.