Privacy policy

Privacy policy

Data protection declaration in accordance with Art. 13 GDPR - fulfilment of information obligations

Thank you for visiting our webshop! The protection of your data is our highest priority.

This privacy policy provides detailed information about data processing when using the webshop. The legal basis for this processing is the General Data Protection Regulation (hereinafter "GDPR") and the Austrian Data Protection Act ("DSG").

1 Person responsible for data processing

Joint controllers pursuant to Art. 4 (7) of the EU General Data Protection Regulation (GDPR)

Treppenhaustheater
Unterpinswang 29
6600 Pinswang
Tel: +436764257155
E-Mail: va-laurens@web.de

and

CTS Eventim Austria GmbH
Mariahilfer Street 41-43
A-1060 Vienna
Tel: +43 1 589540
Fax: +43 1 5852323
Email: office@oeticket.com

We, the Treppenhaustheater, operate the website together with CTS Eventim Austria GmbH. In this case, we are joint controllers for the processing of personal data. If we are obliged to fulfil data subject rights, data subjects can contact us as well as: datenschutz@oeticket.com

2 Persons concerned

The following data is processed from interested parties: Name data, telephone number and e-mail address.

The following data is processed from customers (ticket purchasers): Name, address data and e-mail address, telephone number (voluntary disclosure), telephone number, payment data.

The following data of artists are processed: Names, photos and limited data from their biographies.

We process and publish the names of authors in connection with those works (photos or videos) that were created by them

3 Forwarding of data

Personal data will only be passed on to third parties if this is necessary for the purpose of contract processing and fulfilment or due to legal regulations.

4 Storage/deletion of data

  • Contractual retention obligations: After termination of a contractual relationship or after the end of contractually agreed periods, we delete or anonymise your data, provided that this does not conflict with any statutory retention periods.
  • Withdrawal of consent: If you withdraw your consent to the processing of your personal data, we will delete or anonymise your data unless there is another legal basis for the processing.
  • Statutory retention obligations: In order to comply with statutory retention periods (e.g. based on tax laws - or accounting regulations), we are obliged to continue to store personal data for a period specified by law, even after the end of the contract or revocation of consent. After these periods have expired, we will delete or anonymise your data.

5 Contact us

If you contact us by e-mail, telephone, contact form or via social media , we will store the data you provide in order to respond to your enquiry. Once processing has ended, we delete the data or restrict its processing in accordance with applicable statutory retention obligations.

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest)

6 Author

We are legally obliged to state the names of the authors of image data (photos or videos) each time they are published. As soon as the use of this image data is discontinued, this personal data is automatically deleted.

7 Legal basis

The legal basis for data processing is

  • Consent in accordance with Art. 6 para. 1 lit. a GDPR (g. when processing your e-mail address for advertising purposes).
  • the initiation and fulfilment of the contract pursuant to Art. 6 para. 1 lit. b GDPR.
  • legal obligations pursuant to Art. 6 para. 1 lit. c GDPR (e.g. statutory retention and documentation obligations, publication obligations under copyright law).
  • legitimate interests of our company pursuant to Art. 6 para. 1 lit. f GDPR (e.g. use of software).

8 Data processing when purchasing tickets in the webshop

When purchasing tickets in our webshop, the following data must be provided: Name, address, e-mail address and the selected payment method (Apple Pay, PayPal, credit card, Klarna, Google Pay). Your data will not be forwarded to external payment service providers by us, but must be entered by the buyer in each case. The payment service providers process this data as independent controllers.

If you purchase a ticket from a third party, we will process the personal data you provide about the third party for personalisation purposes and, if necessary, to send the ticket to the third party. Please ensure that the third party has been informed about the data processing and that you are authorised to provide their data.

We store your purchases and all associated transactions until the expiry of statutory retention periods.

Legal basis: Art. 6 para. 1 lit. b GDPR (contract initiation and fulfilment

9 Data processing when visiting our web shop

9.1 Informational use

When using the web shop for information purposes only, we only collect the personal data that your browser transmits to our server (server log files). If you wish to access our web shop, we collect at most the data that is technically necessary for us to display our website to you and to ensure stability and security:

  • IP address
  • Date and time of the enquiry
  • Time zone difference to Coordinated Universal Time (UTC)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Website from which the request comes
  • Browser
  • Operating system and its interface
  • Language and version of the browser software

This data is not merged with personal data sources. We reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use and - if there has been a hacking attack - to pass the data on to the law enforcement authorities. The data will not be passed on to third parties beyond this.

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest)

9.2 Cookies

Cookies are stored on your device when you visit our website. Cookies are small text files that are assigned to the browser you are using and stored on your hard drive. They enable us or third-party providers to collect certain information. Cookies cannot execute programmes or transfer viruses to your computer.

The information contained in the cookies is used, for example, to determine whether you are logged in or what data you have already entered, or to recognise you as a user when a connection is established between our web server and your browser.

We distinguish between technical cookies, which are used exclusively to ensure the operation of a website, and cookies requiring consent, which are set by us or third-party providers for the purpose of statistical analyses, tracking or advertising/marketing.

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest; for technical cookies), Art. 6 para. 1 lit. a GDPR (consent; for all other cookies)

10 consentmanager

We use the tool consentmanager AB, Håltegelvägen 1b, 72348 Västerås, Sweden, to obtain data protection-compliant consent for the use of cookies and services requiring consent on our website.

The consent management tool records and stores the selection of cookies and services requiring consent of the respective user of our website. The express consent of the website visitor to ensures that statistical and marketing cookies and services requiring consent are only then set.

The tool records, logs and saves the website visitor's settings. The consent tool collects, transmits and stores certain user information (including the IP address) so that the selected settings can be clearly assigned to the respective website visitor.

Further information can be found in the privacy policy of consentmanager AB at https://www.consentmanager.de/datenschutz/.

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest)

11 Data processing for Google services

We use the services of Google Ireland Limited ("Google"), a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland, on our website.

Further information can be found in Google's privacy policy at https://policies.google.com/privacy?hl=en.

11.1 Google Analytics

We use Google Analytics on our website, a tool that helps us to understand how our website is used. With Google Analytics, we can see how many people visit our site and how long they stay.

This website uses the function "Activation of IP anonymisation" (i.e. Google Analytics has been extended by the code "gat._anonymizeIp();" to ensure anonymised collection of IP addresses (so-called IP masking)). As a result, your IP address will be truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.

Google uses the information collected to analyse your use of the website, to compile reports on website activity and to offer other services relating to website use.

Your IP address, which is transmitted from your browser to Google Analytics, is not merged with other Google data. However, Google may pass this information on to third parties if this is required by law or if third parties process this data on behalf of Google.

You can prevent cookies from being stored on your computer by making the appropriate settings in your browser. Please note, however, that in this case you may not be able to use all the functions of our website to their full extent.

Legal basis: Art. 6 para. 1 lit. a GDPR (consent)

11.2 Google AdWords Conversion Tracking (Google Ads)

This website uses Google Conversion Tracking. Google Ads places a cookie on your computer if you have reached our website via a Google advert. These cookies lose their validity after 30 days and are not used for personal identification. The information collected using the conversion cookie is used to create conversion statistics for us. We find out the total number of users who clicked on our advert and were redirected to our page with a conversion tracking tag. However, we do not receive any information with which users can be personally identified. If you do not wish to participate in the tracking process, you can also refuse the setting of a cookie required for this - for example, by changing your browser settings to generally deactivate the automatic setting of cookies. You can also deactivate cookies for conversion tracking by setting your browser to block cookies from the domain "www.googleadservices.com". You can find Google's privacy policy here: https://policies.google.com/privacy?hl=en

If you use SSL search, Google's encrypted search function, the search terms are usually not sent as part of the URL in the referral URL. However, there are some exceptions to this, for example if you use certain less common browsers. You can find more information about SSL searches here: https://support.google.com/websearch/answer/173733?hl=en. Search queries or information in the referral URL may also be viewed via Google Analytics or an Application Programming Interface (API). In addition, advertisers may receive information about the exact search terms that triggered a click on an advert.

For more information, please refer to the Google FAQ: https://policies.google.com/faq?hl=en

Legal basis: Art. 6 para. 1 lit. a GDPR (consent)

11.3 Google Tag Manager

We use Google Tag Manager on our website, which enables us to integrate and manage website tags such as tracking codes or conversion pixels. This collects data on the website and forwards it to associated analysis tools, which store and analyse this data. Although the Google Tag Manager collects data (e.g. IP address), it does not store it and has no access to it. It merely acts as an interface between the website and the analytics software.

You can find more detailed information here: https://www.google.com/intl/de/tagmanager/faq.html.

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest)

12 Your rights

You have the following rights in relation to your personal data:

  • Right to information, rectification and erasure
  • Right to restriction of processing
  • Right to object to the processing
  • Right to data portability
  • Right to lodge a complaint with the Austrian data protection authority Barichgasse 40 - 42, 1030 Vienna, Telephone: +43 1 52 152-0 e-mail: dsb@dsb.gv.at

If you are of the opinion that we have violated Austrian or European data protection law when processing your data and thereby infringed your rights, please contact us so that we can clarify any questions you may have.

Please send your enquiries and requests by e-mail to datenschutz@oeticket.com or contact us using the contact details provided.

13 Changes to this privacy policy

We reserve the right to make changes to our privacy policy from time to time. We will publish all changes to the privacy policy on this page. Please refer to the latest version of our privacy policy in this regard.

14 Further data protection information

Further information on data processing at the controller's company can be found here: https://www.oeticket.com/help/data-protection/.

Date: 17.07.2025